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Polycom Instructions and Tips

How do I schedule a Polycom meeting that I am hosting?

Submit a Media Services request once you know the date and time of the meeting. This needs to be done at least 5 days in advance.

New Kensington ITS will receive and process the request as follows:

  1. We will submit a room reservation on your behalf and schedule IT assistance for the meeting.
  2. If there are more than a total of 2 attendees, NKITS will reserve a video bridge and send the Video Bridge number to the host of the meeting.
  3. You will receive a confirmation message once everything is scheduled and reserved.
  4. You are responsible for updating all attendees with the most current meeting information.

How do I schedule a Polycom meeting that I am only joining?

Retrieve the Polycom details (date, time, meeting title, etc...) from the host. To reserve a Polycom room and schedule IT assistance at the beginning of the meeting, you must submit a Media Services request.  This needs to be done at least 5 days in advance.

New Kensington ITS will receive and process the request as follows:

  1. We will submit a room reservation on your behalf and schedule IT assistance for the meeting.
  2. You will receive a confirmation message once everything is scheduled and reserved.
  3. You must inform the host from which campus, building, and room you are connecting.
  4. You may receive a Video Bridge number to dial for the meeting. If so, please supply this information to NKITS.

What is a video bridge?

A video bridge is what makes it possible for more than 2 campuses to conduct a video conference. Think of it as a traditional conference phone number for all meeting participants to dial. The host campus is responsible for reserving the video bridge. A 5 business day lead time is required for bridge reservations as University Park is responsible for creating the reservation. Once a video bridge reservation is created, the host of the meeting will receive a number (usually beginning with '44') for all participants to dial. It is the host's responsibility to make sure all attendees have the video bridge number.

Can I connect to a Polycom meeting from my office or home?

Yes, you can! This is accomplished by using an internet-connected computer and the Polycom RealPresence Desktop application. More information can be found on Polycom's website or by visiting the New Kensington Help Desk.

Who do I contact for support?

If assistance is needed, you can contact the Penn State New Kensington Help Desk at 724-334-6081 or by using the Media Services Request form. Emergency support for the New Kensington Polycom videoconferencing bridge is available through Penn State's Video Operations at 814-865-4662.

What other training resources are available to me?

The following Polycom resources have been made available: