Penn State New Kensington computer labs are managed with Cooperative Lab Management (CLM). CLM is a central service provided by Penn State Information Technology Services (ITS) for managing classroom computers. CLM provides users with a more consistent computer classroom experience -- both here at our campus and across many other Penn State campuses. Users’ computer profiles (what they see when they log in and the files they have saved there) will travel with them, even if they are using a different lab or a CLM computer at another campus.
Computer Lab Locations & Availability
A variety of computers labs are available for faculty, staff, and student use. The computer labs fall into three types; Open Labs, Classrooms, and Media Commons. Current lab usage can be determined by visiting https://clc.its.psu.edu/CA/CurrentLabUse.aspx?Campus=NK&Types=OLC.
Open Labs- available for use at any time during the respective area's hours of operation.
- Computer Center 044 – 30 workstations and the Computer Center Helpdesk. For room availability, see Computer Center Hours of Operation on right.
- Computer Center 044M - 4 workstations for scanning, poster printing, color printing, and multimedia software (Adobe Creative Cloud). For room availability, see Computer Center Hours of Operation on right.
- ITC 036 - 6 workstations
- Admin 005 (Adult Study Lounge) - 1 computer
- Student Union 005B - 5 computers
Classrooms - computers in classrooms are not available to the general public if a class is in session. You may use such computers between classes but must vacate when a class begins, unless you are taking that course. Please be respectful of your fellow students and professors by visually verifying that class is not in session before entering a classroom computer lab.
- Computer Center 044D -- 12 workstations featuring Adobe Creative Cloud Software. Availability: See Computer Center hours in the grey sidebar on the right
- Engineering 123 and 124 (Chemistry Lab) -- 6 workstations with priority given to students enrolled in laboratory courses, such as Chem 15 and Chem 16.
Availability: Contact Dr. Robert Mathers
- Conference Center 014B -- 32 workstations
- Science 119 (Data Science and Exploration Lab) -- 8 workstations with priority given to students needing this room’s specialty science software.
- Information Technology Center (ITC) labs
- ITC030 -- 24 workstations
- ITC031 -- 4 workstations
- ITC032 -- 36 workstations
- Blissell Library – 10 workstations and color printer, See Elisabeth S. Blissell Library Hours for availability.
- Conference Center 012B (Media Commons Studio) – 1 iMac, green screen, microphones, lighting, etc.
- Blissell Library - 1 iMac
- Computer Center 044 - 1 iMac
Access the Media Commons Studio by requesting the key at the Computer Center Help Desk, or reserve the room online via the Media Services Request form. Software available on the campus Media Commons iMacs is described on this Media Commons Tutorials page.
After-Hour Computer Lab Access
If you find that you need access to a computer lab while the Computer Center is closed, bring your PSU ID to the security guard at the main entrance of the Administration Building (Campus Map). If the campus security guard is not at the desk, call 724-334-6120. Once you show the security guard your PSU ID and your identity is confirmed, they will grant you access to a computer lab. Additionally, the Penn State New Kensington Library has weekend and evening hours (Library Hours).
Computer Lab Printing
On-campus computer lab printing is paid for by the Student IT Fee. In an effort to prevent printing abuse and to better utilize the Student IT fee monies, Penn State New Kensington has adopted the print management system that is available with CLM. Individuals printing from a campus computer lab receive 110 free sheets (double-sided pages) each semester. Once individuals have reached their 110 sheet quota, individuals can purchase additional sheets with their LionCash+ funds. Visit https://clc.its.psu.edu/users/wa/PrintingInfo.aspx to purchase additional sheets or to monitor your sheet count via the Print Management Utility.
Charge Per Sheet
Counts as # of B&W Sheet
Black & White Laser Printers
8 ½" x 11"
|Color Laser Printers||8 ½" x 11"||$0.15||
All printed pages are billed per sheet of paper. Duplex printing (printing on both sides of a sheet of paper) counts as a single sheet. In an effort to be economically and environmentally friendly, Penn State printers are set to print on both sides of the page by default. Students wishing to print on only one side of a page must manually set this preference for their print job.
The CLM print management system provides the capability of remote printing. Remote printing enables individuals to print their documents from home computers or laptops connected to the campus' wireless network. To utilize this feature, a small software package must be downloaded and installed. Remote printing jobs are directed to a release station and printer in the Computer Center. To learn more about remote printing, visit http://clc.its.psu.edu/printing/remote.
Common Printing Questions
- Q: Why isn't printing free?
- Printers, paper, toner, and ink are all very expensive. Allowing free printing would result in many people printing documents that they do not really need and the cost would have to be shared by all students regardless of how much each prints. Pay-as-you-go is fair to everyone. Some instructors may request you print certain course materials; that cost should be viewed the same as the cost of other course materials such as text books. In addition, the University strives to be as “green” as possible and unnecessary printing would lead to more paper waste.
- Q: Why are there only 110 free sheets?
- The 110 subsidized sheets allocated to each person each semester allows new students to print right away, and may cover on-campus printing for those that have their own printers at home or otherwise print very little.
- Q: What if I bring my own paper? Can I save money that way?
- No, because of several reasons. One, the cost is not just paper, but toner, ink, and wear-and-tear on the printer. In addition, students are not allowed to open printers and touch the paper inside (if there is a paper jam please alert a helpdesk).
- Q: How can I limit how much I print to save money and not waste paper?
There are several ways to limit how much you print.
- Check and doublecheck your work (and maybe even triplecheck): Be sure to review all your work on your computer screen carefully before you print. That way, you don’t have to reprint a job due to mistakes.
- If you do have to reprint, do not print the entire document: If you have a misspelling or got a formula wrong in a multi-page document, print only the page with the error instead of printing the entire document.
- Look for an electronic alternative, such as using your iPad or other tablet: If you need to print materials to take notes on them, such as slides, and you have an iPad or other tablet, consider taking notes right on the device. This article talks about how a Penn State student did just that and saved money.
- Q: How will I be billed?
- There is no billing. Each user has a "bank" or "wallet" of virtual "sheets" (pages). These are used up by actual printing, and replenished by buying more with your LionCash+ account via the User Printing Management page. At the end of the semester, unused purchased pages can be returned for credit to your LionCash+ account. Please note - you can only use LionCash+ to pay for printing, and not cash, check, credit card, or any other payment method (see more on this below).
- Q: How do I tell how many sheets I have left?
- You have several choices: (1) go to the User Printing Management page; (2) open up PSU Messages and Alerts (the paw icon on the bottom-right of the screen) when logged onto one of our Windows computers; (3) note the message you receive when you print; or (4) note the bar and totals on the left-side of https://www.work.psu.edu.
- Q: How do you keep track of printing?
- A server called PALS keeps track of the printing done at the student computer labs, technology classrooms and other labs and locations participating in the printing system. We have technical information about printing if you are curious.
- Q: Do my unused sheets from the original 110 subsidized sheets from the previous semester rollover into the next semester?
- No. Everone starts each semester with a credit of 110 sheets regardless of how many were used the prior semester. Any remaining LionCash+ purchased sheets carry over to the next semester.
- Q: I think I got charged for a print job that did not come out; how do I request a credit?
- Review our print credit policy procedures and request a credit. Often, if your document did not print, there is no charge posted for a job, but staff will review the request and look up the billing data. Please note that any user error -- like printing the wrong document, printing landscape format when you wanted portrait, printing to a color printer when you wanted a black-and-white printer, etc. -- will not be credited.
- Q: I don't want to use LionCash+; is there another way to purchase sheets?
- No, we are only able to accept LionCash+ as payment for printing sheets. Every student and employee has a LionCash+ account and there are many ways to deposit funds in your LionCash+ account and retrieve excess funds, many available 24/7. Our secure purchasing system accessed via the User Printing Management page allows anyone to buy any number of additional sheets at any time from any computer. It’s always a good idea to make sure you have enough LionCash+ to cover printing costs if you know you have a big project coming up.
- Q: Can I print from my laptop or do I need to use a Penn State Computer?
- You can print from your own computer, no matter where you are--home, your dorm room, at the HUB, etc.; see the page on Remote Printing.
Most computer labs on campus share a common list of software that are installed on the computers. Certain areas have speciality software that are needed to support academic programs and research. To view a list of the software installed in the classroom/labs, visit the Computer Lab Software page.
Roaming profiles provides users with a consistent desktop experience. Your roaming profile contains information about application settings and preferences, user-defined shortcuts and desktop settings, and other settings. Various files and registry settings are downloaded to the local computer when you log on, and uploaded to a server when you log off. You can see the files by going to C:\Users\<your-userid>\AppData\Roaming. Since changes to your roaming profile are saved only when you log off of a computer, improperly logging off or shutting down the computer will lose all settings you've changed during that session.
Your Documents folder, Desktop folder, and most other folders are NOT stored on your roaming profile; they are in your U:Drive or PASS space. Files stored to these locations are no longer deleted when you log off the computer. The files will be available the next time you log into any CLM classroom computer. Files you save to CLM classroom computers can also be accessed via WebFiles when you are off-campus. When using WebFiles, the default locations are as follows:
Desktop = UDrive Personal (V:)
Downloads = PASS Personal (X:)
Favorites = PASS Personal (X:)
My Documents = PASS Personal (X:)
If users prefer to have their files stored on the UDrive, they can customize this setting by right clicking on the paw print (in the task bar) and selecting "preferences". Addtional information about roaming profiles can be found at http://clc.its.psu.edu/labs/windows/profiles.
Helpdesk Technical Support
Located in our Computer Center, the members of our helpdesk are available and ready to help address any computer or software questions you might experience. The Computer Center Helpdesk is staffed during the Computer Center Hours of Operation. Information on how to contact the helpdesk, submit a helpdesk request, and hours of operation can be found on the right side of this page. In addition to in-person helpdesk assistance, all CLM computers have a feature called "LabChat." LabChat enables individuals to initiate a live chat with the IT Service Desk at University Park. Click the LabChat icon on the desktop to begin the technical support conversation. If a support request cannot be resolved by University Park, the request will be transferred to the Penn State New Kensington Help Desk for resolution.
The Penn State New Kensington computer labs actively participate in University sustainability efforts. All CLM computers labs have power management enabled to help reduce energy consumption/carbon footprint while having minimal impact to the end user experience. All printers in the computer labs are configured for duplex printing by default as well as enrolled in the print management system to reduce abusive printing. Additionally, the paper used in computer lab printers is made from recycled paper.
Computer Center Helpdesk Support
044 Blissell Library & Computer Center Building
Submit a helpdesk request
Hours of Operation
M-Th: 8:00 a.m. - 9:00 p.m.
F: 8:00 a.m. - 5:00 p.m.
- Academic Support
- Information Technology